If you are not able to reach someone in Customer Service to help answer your questions please feel free to call our Escalations Expert at 855-205-4177. Big piece of advice to Payactiv users....contact the bank that issued the Payactiv card. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. and I am very appreciative!!! They provide their employees lunch and a nice work atmosphere. As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. Payactiv takes great pride in our Customer Service. Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. © 2021 Trustpilot, Inc. All rights reserved. Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. Sign up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today. 1. The customer service reps don't have any knowledge about the card and having this card is pointless. 1. In an ongoing effort to better understand and service Payactiv’s customers, at times Payactiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. I am fed up, I am done. They provide their employees lunch and a nice work atmosphere. They treat you like family. Payactiv Prefunds the Cash Payactiv prefunds the cash to employees so no change is required to the cash flow of your business. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. They treat you like family. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. What is PayActiv? At PayActiv, we understand: It’s more than a paycheck. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. Learned alot about financial stress and that I was not alone. Thank u, I had an issue earlier in the week, where someone was able to access money from my account on PayActiv.. Aggregated Service Data. Clock In. Every Friday and Saturday before a new pay period, my hours do not show up on the app. Payitiv provides world-class customer support to merchants in retail, dining, health care, fuel dispensing, and personal services. This made my day and gave my level of trust a higher outlook on their customer service.. Click here to download from the Apple app store. use PayActiv to pay my baby sitter on time. **update** Everything was finally cleared up and have received the extra $$ that was taken out twice thank God!! They provide their employees lunch and a nice work atmosphere. In an ongoing effort to better understand and service PayActiv's customers, at times PayActiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. Pending Approval use PayActiv to pay my baby sitter on time. 4.0. on September 11, 2019. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. Sandra Rodriguez was so wonderful today with helping me with my issue. When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. Now I pay her on time.. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ The Best Customer Service ! You can also create and access your account from the website web.payactiv.com. Sign up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today. Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. the PayActiv Platform will operate in combination with any other hardware, software, system, or data; the PayActiv Platform (or any products, services, information, or other material purchased or obtained by you through the PayActiv Platform) will meet your requirements or expectations; Now a new partnership with Walmart brings another game-changing service to all PayActiv users—in just a few clicks on a phone or browser, workers around the country can pick their EWA in cash at any Walmart store with no extra cost. This was a blessing that I really needed ! Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. Payactiv is a great place to work. There is no monthly or recurring fee if services are not used. Anytime I need help I dial her direct line. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. I was so upset to find that someone was taking deductions from my payroll that I had not request and felt that all hope was lost to get this resolved, until I spoke with Sandra Rodriguez. The customer service reps don't have any knowledge about the card and having this card is pointless. They use the same banking platform CSR'S use at Payactiv. Thank you again. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. I couldn’t be more happy with the service I received. Please continue to periodically review t… This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. I Absolutely Love PayActiv ! Businesses that … With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. Click here to download Android version from Google Play store. ~Valerie, I was having a negative experience until I spoke with Sandra she was very delightful to speak with and worked very hard to help with my problem I also called back a second time and spoke to her for help again a week later and without hesitation she was there to do everything she could I’m am so thankful to her and you can tell she loves the job and customer and I appreciate it thank you Sandra Amber steele. Customer Service Representative in San Jose, CA. She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. No issues so far, but I'm pretty sure that if I ever have a problem, they'll be there to take care of it. I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. Clock in as "Asim Sajjad" to "1st Employer" at MM/dd/yyyy . Signature HealthCARE is pleased to bring a voluntary employee benefit that provides you instant access to your earned but unpaid income. I need this $$ to pay my rent that I am already a week late from the holidays...this is unacceptable!!! It works out way better. Welcome to the PayActiv App, our websites www.payactiv.com and web.payactiv.com, and our PayPoint Kiosks collectively called (the “Site”). Payactiv is a great place to work. PayActiv, Inc. (“we”, “us” or “our”) provides the Site and the information and services offered on the Site to you, subject to the following Terms of Use (“TOU”). Get up to 50% of your hard-earned wages every two weeks. Payactiv Family. Their contact info is found on the app. So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. Aggregated Service Data. Your company needs to give her a raise. use PayActiv to pay my baby sitter on time. Very Helpful And Understanding. If your employer offers the PayActiv benefit then simply download the app and create an account to get access. Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. PayActiv is a life-saver. Which would cut into my Christmas check. For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com. Thank you so much !!!! Much appreciated! I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. The customer service suck, the hold times for chat and the phone suck, their system never update anything on time, and they are always bsing people. Through a partnership with PayActiv, we can now help LSS employees with their short term financial needs. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. She’s truly a blessing. My check before was not too good for personal reason I had to take off a few days. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Once again A Negative Experience that Sandra made better. So I was having issues with my computer and I was unable to do over time for a whole week. Once again as usual I have had a negative experience. It is ideal for servers, drivers, and other customer service positions. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. You can't use the prepaid card for anything. Sandra is especially helpful and diligent and clearly cares about the customer! It’s peace of mind! It's not a loan. PayActiv gives workers a complete solution to access cash, pay bills, get around and prepare for the future. Sandra has been so helpful. In December 2017 Walmart started offering Earned Wage Access (EWA) to their 1.4 million associates in America. With the availability of PayActiv and without day to day money stress on their minds, employees report being able to focus on their jobs, increasing company revenue via higher productivity and better customer service. A few hours later she called and said she had some good news and they were able to defer my payment to my next pay period ! Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. I'm so grateful and very impressed. Omg I about died . There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. Best regards, Payactiv Inc. Great company to use. We call or email, and they always have an answer that is helpful. The Customer Service Is Great ! She has provided excellent assistance. And don't ask for a supervisor. Sales: + (877) 910-8400 | Support: + (877)-937-6966 4.0. on September 11, 2019. Learned alot about financial stress and that I was not alone. use PayActiv to pay my baby sitter on time. By using the Site, you agree to be bound by these TOU. You can also use PayActiv for Amazon and Uber services. Thank you Sandra and also thank you Sostenes for your professionalism. use PayActiv to pay my baby sitter on time. I’m always struggling to come up with the funds to pay her. It's free to download and install. A new service is now available to LSS staff specifically for these types of situations. I NEED MY MONEY!!!!! It’s peace of mind! They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. We call or email, and they always have an answer that is helpful. The customer service suck, the hold times for chat and the phone suck, their system never update anything on time, and they are always bsing people. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … “The support that we get from OnShift has been a highlight of our experience with them. Amazing customer service. Great customer support and feedback, and the card works as well as any. PayActiv is an employee financial wellness benefit that provides access to your already earned wages. I’m always struggling to come up with the funds to pay her. I’m always struggling to come up with the funds to pay her. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. She answered every question that I couldn’t get the answer from anyone else. We look forward to assisting you with all your needs. The associates I spoke with were very helpful. New users who want to enroll and get started, please continue reading below. Aggregated Service Data. They provide their employees lunch … She got her manager involved and they both ensured my funds was returned to me within 24 hours.. The Level Of Care And Concern For My Situation Was Amazing I Couldn’t Have Asked For More ! It's your money - not a loan! THANK YOU!!! However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! It is so hard living from paycheck to paycheck and now I don't have to. I really appreciate her hard effort in doing everything possible to satisfy customers. They provide their employees lunch and a nice work atmosphere. She was the most calming and caring specialist. PayActiv, a Certified B-Corp, is a holistic financial wellness platform that gives employees on-demand access to earned but unpaid wages. Now I pay her on time.. Farm worker, Single Mother, Age 23. Download PayActiv - Earned Wage Access and … Payactiv Family. Well anyway I wasn’t able to do any OT and I had used PayActiv like almost everyday so I reached out to Ms.Sandra R. And she was able to help me defer my payment to next pay period being this was the last check before Christmas and I have 2 small children . Get up to 50% of your hard-earned wages every two weeks. The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. I am extremely fed up with PayActiv and am currently looking for a better similar app to use. Thank you so much. She said I will get back with you . You'll need your employee ID, mobile phone number, company name to get started. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. 4880 Stevens Creek Blvd San Jose, CA 95129. You can’t get a simple question answered but they make sure they receive their money on time but … PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. “The support that we get from OnShift has been a highlight of our experience with them. Use live chat below or submit this form and someone will be in touch shortly. No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 contact you for administrative purposes such as customer service, or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties. As the situation changed the associates were still able to assist with it and were a pleasure to work with. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. ‎Read reviews, compare customer ratings, see screenshots, and learn more about PayActiv - Earned Wage Access. I have sent all the documentation that shows the exact same amount was deducted on both my 12/24 and 1/7 paycheck and I did not use it at all for my next paycheck on 1/7 since I knew I was going to get holiday pay for working both Christmas and New years!!!! In an ongoing effort to better understand and service PayActiv's customers, at times PayActiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. PayActiv. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. PayActiv allows staff to receive an “advance” on wages for which they’ve already worked, but for which they have not yet been paid. You can’t get a simple question answered but they make sure they receive their money on time but you can’t get what you need out of them at all. For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. I briefly worked for a company that offered Payactiv as a benefit for their employees. At PayActiv, we understand: It’s more than a paycheck. I decided to update my review. I’m always struggling to come up with the funds to pay her. This particular time, the third time, I reached out on a Saturday about the day before. They Actually Cared And Took Their Time With Me. It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ Excellent service from Sandra. Customer Service Representative in San Jose, CA. They provide their employees lunch … I’m always struggling to come up with the funds to pay her. ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com. While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. I provide that. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 It's your money - not a loan! We may, in our sole discretion, modify these TOU with or without notice to you. I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately.