Make great bargains, great deals and earn cash. I've been left with nothing. Home Set of 4 Squares Plus Boxes. Seller shall describe the item in as much detail as possible, disclosing any potential damages and/or missing parts. Seller Payment Guarantee - your money is paid as soon as the buyer confirms they’ve received the … All payments made directly through Shpock's payment system are protected under our Buyer Protection. Shpock’s growth has been explosive: last year its 10 million strong community bought and sold over £2billion worth of items. Sellers must fulfil the following obligations using the Shpock buyer protection service: 1. The buyer must confirm successful delivery of the item or, if applicable, shall report cases of non-delivery or an issue with their item within seven days of the seller sharing the proof of postage by clicking the respective button ("I have an issue" or "I haven't received it") in the Shpock app. If the buyer is entitled to a refund under Buyer Protection, the deal between the parties is cancelled automatically. You can always report to us if you go to my Shpock and Visit Help Centre. Big shout out to eBay! When you see the BUY NOW button, Buyer Protection is available. Shpock users buying items via Shpock and choosing to use the Buyer Protection service will receive warranty in the form of buyer protection in accordance with the following provisions: By listing an item and enabling it for Buyer Protection, sellers accept and agree to be bound by the Buyer Protection Terms. Hi Mark, We are really sorry that you had a bad experience. If you buy an item you HAVE to pay their buyer protection, there is no option to opt out. Make sure the PayPal account of the seller belongs to the user you’re chatting to. Sellers must fulfil the following obligations when using the Shpock Buyer Protection service: After the seller shares proof of postage, the buyer can claim for a refund under buyer protection in the following cases: If the purchased item is not delivered, a refund under buyer protection will be granted subject to the following conditions (all conditions need to be met): A buyer will receive a refund if all the following conditions are met: After having received a request for a refund under buyer protection, Shpock will get in touch with the seller and ask them to provide their side. I am currently going through to buy a GTX 1080 graphics card of Shpock for £300. Close. To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. Refunds shall be paid out to the original payment method used. The Buyer Protection service is an additional warranty for buyers offered by Shpock; Shpock does not become a party of the purchase agreement between buyer and seller. Examples of personal data include name, address, telephone number and email address; however, information about IP numbers and user behaviour when using the services may also constitute personal data. Personal data means information which can directly or indirectly be linked to a living natural person. by cancelling payment directly via the credit card company). Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support The Buyer Protection terms in place at the time of confirming the purchase are applicable. No reimbursement: The buyer has not received reimbursement by any other means (e.g. The Buyer Protection programme is available for users in the UK only. With Buyer protection we give you peace of mind. Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full. Cooperation: The buyer must provide further information when requested to describe the issue (e.g. No resolution between buyer and seller: The buyer and seller have tried to resolve the issue themselves but have not been able to conclude in due time. It is way better to use eBay and pay a percentage of the sales value to have peace of mind and FULL BUYER PROTECTION. You can always report to us if you go to my Shpock and Visit Help Centre. have your notifications turned on and be at the ready for when buyers show interest. Below, the O… The app is super slow as well! You can always report to us if you go to my Shpock and Visit Help Centre. Other Issues. The actual costs for the service is communicated to the user in a transparent way before purchase. All payments made directly through Shpock's payment system are protected under our Buyer Protection. The app, launched in the UK in 2014, allows users to advertise their goods through the platform and sell to buyers in their community. The item significantly differs from its description or is damaged (". The buyer grants Shpock the power to cancel the deal if the conditions for a refund under buyer protection are met. We’ll let you know why on your news feed in Shpock, and if we’ve got an email address for you we’ll also send you a message confirming what the restriction means, and how you can get your account back up … If your account’s been restricted this normally means you’ve broken our rules. I’m wanting to buy a £520 item from shpock. I feel disgusted about Shpock and I will never ever use Shpock again. Shpock is no longer a local-only boot sale upstart. Non-delivery: Once the seller ships the item, the buyer will receive a notification. New. Add to watchlist. Different experiences on each device Different experiences when selling depending what device you are using! Shpock’s new Buyer Protection guarantees customers can get their money back in case of issues with delivery or the item’s condition. Shpock has the right to withdraw from the Buyer Protection service agreement for a certain deal at any time at its own discretion if it has grounds to believe that such deal infringes against these terms, Shpock's General Terms and Conditions, Adyen's terms and conditions, or any applicable legal acts. Know your item will arrive as expected, or you'll get your money back! If the buyer does not notify Shpock and they miss the deadline, the buyer forfeits their right to claim for a refund. Fraudulent sellers. 2. Close • Posted by 1 hour ago. Shpock - problems with buyer after purchase. WN5 Wigan. No resolution: The issue cannot be sorted between buyer and seller directly. Shpock will inform the buyer on the outcome of the assessment. Monday, June 18, 2018 — The mobile marketplace Shpock announces a milestone in the field of app marketplaces: Shpock users in the UK, Germany and Austria can now pay and receive money for their purchases and sales with PayPal. In case Shpock approves the claim for buyer protection, the buyer will have to return the item to the seller as per the terms agreed between the parties. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. Get Buyer Protection and Payment Guarantees with Secure Delivery Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Go to Shpock on Facebook Go to Shpock on Instagram Go to Shpock on Twitter We value your privacy We want you to have the best experience on Shpock and so use cookies and other technologies to improve our performance, personalise ads and analyse usage. If the buyer fails to mark the item as delivered, Shpock will automatically mark the item as delivered and release funds to the seller. Share. Buyer protection, secure delivery, and payment within the app now mean that users can buy and sell securely to anyone across the country. Buyer Protection is not valid on collection deals. the seller has shipped the item late or did not react to the cancellation in due time), the buyer has to return the item to the seller via the same shipping provider, but at the expense of seller. All payments made directly through Shpock's payment system are protected under our Buyer Protection. Firstly, you are now charged a 'buyer protection fee', which acts as a form of insurance if something goes wrong with your purchase. The buyer has to pay for returning the item to the seller. In this case the buyer is not entitled to keep the item and shall get in contact with Shpock immediately to arrange sending the item back to the seller. Know your item will arrive as expected, or you'll get your money back! Other Issues. In the event where a refund is granted under a case of non-delivery, the item could still get delivered to the buyer at a later stage. Remember: every PayPal account has to be connected to an active email account. Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full. 15. Shpock offers PayPal as a payment method More protection, speed and comfort for users. I’m wanting to buy a £520 item from shpock. Shpock’s new Buyer Protection guarantees customers can get their money back in case of issues with delivery or the item’s condition. Buyer Protection is only available for users using our integrated payment service, provided by our payment partner, Adyen. I received faulty goods and raised a case, which I won. Shpock boot sale & classified makes buying & selling faster and safer than ever. 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